How do I know if my complaint is about a financial service?

Financial services are how you manage your money, loans, insurance, and investments. Examples of financial services include:

- Financial advice on investments and money management
- Mortgages, savings and checking accounts and loans
- Insurance (including life, health, home / maintenance and vehicle)
- Retail loans and loans
- Currency exchange (whether buying or selling)
- Money transfers
- Сrowdfunding or peer-to-peer lending.

If you are not sure, give us a call and we will help you.

How can the Financial Market Audit Commission help?

The Financial Market Audit Commission helps resolve disputes between you and your financial service provider. Here are some examples of complaints that the European Union financial markets commission:

- Your contract
- Unfair practice
- Inability to exercise care, diligence and skill in the provision of financial services
- Requiring to be a financial advisor or providing financial services when they are not allowed to do so
-Failure to comply with obligations to disclose information or fulfill obligations
- Authorized financial advisor, implying that they are independent if they are not or do not put the client's interests first
- Any other legal obligation that relates to your relationship with your financial service provider.

What can't the Financial Market Audit Commission help?

The Financial Market Audit Commission may not be able to help in the following situations:

- Complaints about the execution of financial investments
- Complaints about fees or general rules and methods (if there is no dispute about how they were applied)
- Disputes that are already in court, or have been considered or resolved in court.
- Complaints against financial service providers who are not members of the Financial Market Audit Commission - Complaints if the loss exceeds USD 200,000
- Complaints about transactions that did not happen - The complaint is related to the same or almost the same problems as the complaint that was previously sent to the Financial Market Audit Commission (or to another forum, for example, to the court)
- The participant of the scheme has already offered the consumer a reasonable solution
- The complaint is considered by the Financial Market Audit Commission as frivolous or annoying.
- The event complained about happened prior to the date the scheme participant joined the Financial Market Audit Commission.

How does the Financial Market Audit Commission help resolve my complaint?

The Financial Market Audit Commission works with you and your financial service provider to reach agreement on your complaint. If this is not possible, the Financial Market Audit Commission will decide on the complaint.

The first step is an opportunity for you and your financial service provider to tackle this problem together. This step is given two months.

If that doesn't work, the Financial Market Audit Commission will actively work with you and your financial service provider to resolve the issue as quickly as possible. This can include mediation.

If an agreement cannot be reached, the Financial Market Audit Commission can make a decision that is binding on the financial service provider.