Filing a complaint with the Financial Market Audit Commission is easy and free

The Financial Market Audit Commission works with you and your financial service provider to reach agreement on your complaint. If this is not possible, the Financial Market Audit Commission will decide on the complaint.

The Financial Market Audit Commission is free for consumers and we are always ready to help you every step of the way. Complaint process:

You can file a complaint directly with your financial service provider or with the Financial Market Audit Commission if your financial service provider is registered with us. If you are not sure what to do, give us a call.

We will discuss the issue with you and provide guidelines for filing a complaint. We can also help your financial service provider get your complaint if you cannot do it yourself.

The Financial Market Audit Commission can help you file a complaint:

- Phone 04 917 1277
- Online

This is an opportunity for you and your financial service provider to tackle this problem together.


This step is given two months. If your problem is not resolved, the Financial Market Audit Commission will actively work with both you and your financial service provider to resolve the issue as quickly as possible.

This can include mediation. We can work with you by email, phone, skype or in person.

If an agreement cannot be reached, the Financial Market Audit Commission will make a decision that is binding on the financial service provider. In considering your complaint, the judge will consider any relevant law, industry practice, and what is fair and reasonable.


The judge will prepare an interim judgment and give both parties time to respond within a specified period of time before a final judgment is made.